Shipping & Returns Policy

At Dresses City Shop, we’re committed to making your shopping experience as effortless and enjoyable as possible. Below you’ll find all the details about our shipping options and our customer-friendly return policy.

Shipping Information

Order Processing Time

We typically process all orders within 1-2 business days (excluding weekends and holidays) after payment confirmation.

Shipping Options

Standard Shipping: $12.95 via DHL or FedEx

  • Delivery within 10-15 business days after shipment
  • Tracking number provided
  • Available for all orders

Free Shipping: Available for orders over $50 via EMS

  • Delivery within 15-25 business days after shipment
  • Tracking number provided

Note: Delivery times are estimates and may vary depending on your location and customs processing. We ship worldwide except to some Asian countries and remote areas.

Accepted Payment Methods

We accept: Visa, MasterCard, JCB, and PayPal

Returns & Exchanges

We want you to love every stylish piece you purchase from our collections of dresses, graphic tees, plus-size clothing, and blouses. If you’re not completely satisfied, we offer hassle-free returns and exchanges.

Our Return Promise

We stand behind the quality of our flowy dresses, statement graphic tees, and plus-size collections. If an item doesn’t fit your style or expectations, we’ll make it right while keeping the process as effortless as possible.

Return Policy Details

  • Return Window: 15 days from the date you receive your order
  • Condition: Items must be unworn, unwashed, with original tags attached and in original packaging
  • Return Shipping: Customer’s responsibility (unless the return is due to our error)

How to Return or Exchange an Item

Step 1: Initiate Your Return/Exchange

Within 15 days of receiving your order, email our customer service team at [email protected] with:

  • Your order number
  • The item(s) you wish to return/exchange
  • Reason for return/exchange
  • Whether you prefer a refund or exchange

Step 2: Prepare Your Package

Once approved, please send your return with:

  • Items in original condition with tags attached
  • Original packaging if possible
  • A copy of your order confirmation or return authorization email

Step 3: Ship Your Return

Mail your return to:

Dresses City Shop Returns
4106 Elk City Road
Indianapolis, IN 46204
USA

Refund Information

  • Refund Timing: 3-5 business days after we process your return
  • Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Deductions: Original shipping fees are non-refundable

Exchange Information

  • We’ll ship your new item once we receive the return
  • Price differences will be charged/refunded as needed
  • Standard shipping fees apply for the new item

Non-Returnable Items

To maintain our quality standards, we cannot accept returns for:

  • Items without original tags or with signs of wear
  • Personalized or custom-made graphic tees
  • Final sale items (clearly marked during checkout)

Return Request Email Template

Subject: Return Request for Order #[Your Order Number]

Dear Dresses City Shop Team,

I would like to request a return/exchange for my recent order (#[Your Order Number]). Below are the details:

  • Item(s) to return: [Item Name, Size, Color]
  • Reason for return: [Fit Issue, Wrong Item, etc.]
  • Preferred resolution: [Refund / Exchange for (specify size/style if exchanging)]

Please let me know the next steps at your earliest convenience.

Best regards,
[Your Full Name]
[Your Email Address]
[Your Order Date]

Need Help?

Our fashion-loving customer service team is happy to help with any shipping or return questions. Contact us at [email protected] and we’ll respond within 24-48 hours.

Thank you for shopping with Dresses City Shop – where your style satisfaction is our priority!